Name: the new gold standard (en Inglés)
Price: 32.05 USD
Availability: InStock
Author: Michelli, Joseph
ISBN: 9780071548335

portada the new gold standard (en Inglés)

Formato

Libro Físico

Autor

Joseph Michelli

Editorial

McGraw-Hill Companies

Año

2008

Idioma

Inglés

N° páginas

250

Encuadernación

Tapa Dura

Dimensiones

22.2 x 14.3 x 2.7 cm

Peso

0.49 kg.

ISBN

0071548335

ISBN13

9780071548335

Categorías

Liderazgo y motivación empresarial
Garantía y gestión de la calidad empresarial
Hosteleria

the new gold standard (en Inglés)

Joseph Michelli (Autor) · McGraw-Hill Companies · Tapa Dura

Libro Nuevo

$ 32.05

Envío normal

Origen: España (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 21 de Mayo y el Viernes 31 de Mayo.

Lo recibirás en cualquier lugar de Internacional entre 1 y 3 días hábiles luego del envío.

Reseña del libro "the new gold standard (en Inglés)"

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.