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Service Design Models, Tools and Templates
Steven J. Slater; Naomi Lantzman (Autor)
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Service Design Models, Tools and Templates - Steven J. Slater; Naomi Lantzman
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Reseña del libro "Service Design Models, Tools and Templates"
The International Service Design Institute has assembled a collection of its most requested models, tools and templates from the Service Designer's Handbook Series: The Apprentice (Volume 1); The Journeyman (Volume II); and The Master (Volume III), a foundation for service design. This title is intended for experienced service designers as a practical reference and for problem solving. The featured techniques include case studies and sequential, step-by-step instruction, clearly described. What's more, the techniques, which have been validated in the field, are adaptable to nearly any situation service designers would face.
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