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customer relationship management
Kristin Anderson
(Autor)
·
Carol Kerr
(Autor)
·
McGraw-Hill Companies
· Tapa Blanda
customer relationship management - Anderson, Kristin ; Kerr, Carol
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Reseña del libro "customer relationship management"
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
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