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Call Center Operations: Profiting From Teleservices
Charles E. Day (Autor)
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Mcgraw-Hill Professional Publishing
· Tapa Blanda
Call Center Operations: Profiting From Teleservices - Charles E. Day
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Reseña del libro "Call Center Operations: Profiting From Teleservices"
Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! Call Center Operations: Profiting from Teleservices , by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration. . . assess available methodologies. . . and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local,long distance and cable providers; and more; automatic and predictive dialing. . . client server technology. . . GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!
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