Libro Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Medi De Eddy, Bill

portada Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Formato

Libro Físico

Autor

Bill Eddy

Editorial

Unhooked Books

Año

2014

Idioma

Inglés

N° páginas

176

Encuadernación

Tapa Blanda

Dimensiones

21.3 x 13.7 x 1.3 cm

Peso

0.23 kg.

ISBN13

9781936268726

N° edición

0002

Categorías

Comunicación y presentación empresarial
Familia y relaciones: consejos y problemas
Autoayuda y desarrollo personal

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Bill Eddy (Autor) · Unhooked Books · Tapa Blanda

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Reseña del libro "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns"

Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.