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America's Service Meltdown: Restoring Service Excellence in the age of the Customer
Raul Pupo (Autor)
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Praeger
· Tapa Dura
America's Service Meltdown: Restoring Service Excellence in the age of the Customer - Raul Pupo
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Reseña del libro "America's Service Meltdown: Restoring Service Excellence in the age of the Customer"
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.• Includes case studies and vivid, firsthand experiences and anecdotes• Presents chapters modularly organized into subtopics for easy reading
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