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Preventing & Managing Disruptive Passenger Behaviour
Philip N. Hardy
(Autor)
·
Securicare International Limited
· Tapa Blanda
Preventing & Managing Disruptive Passenger Behaviour - Hardy, Philip N.
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Reseña del libro "Preventing & Managing Disruptive Passenger Behaviour"
A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.
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El libro está escrito en Inglés.
La encuadernación de esta edición es Tapa Blanda.
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