Compartir
great customer service on the telephone
Kristin Anderson
(Autor)
·
Amacom
· Tapa Blanda
great customer service on the telephone - Anderson, Kristin
Sin Stock
Te enviaremos un correo cuando el libro vuelva a estar disponible
Reseña del libro "great customer service on the telephone"
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customersend those "endless" callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectivenessWith worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
Todos los libros de nuestro catálogo son Originales.
El libro está escrito en Inglés.
La encuadernación de esta edición es Tapa Blanda.
✓ Producto agregado correctamente al carro, Ir a Pagar.