Libro Evaluation of the Military OneSource Call Center in Select Groups of Callers De Bloom, Erika Litvin ; Jaycox, Lisa H. ; Trail, Tho

portada Evaluation of the Military OneSource Call Center in Select Groups of Callers

Formato

Libro Físico

Autor

Editorial

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.5 cm

Peso

0.13 kg.

ISBN13

9781977406538

Categorías

Recursos humanos
Ingeniería militar

Evaluation of the Military OneSource Call Center in Select Groups of Callers

Thomas E. Trail (Autor) · Lisa H. Jaycox (Autor) · Erika Litvin Bloom (Autor) · RAND Corporation · Tapa Blanda

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Reseña del libro "Evaluation of the Military OneSource Call Center in Select Groups of Callers"

Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.