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Dealing With Difficult People (Hbr Emotional Intelligence Series)
Mark Gerzon
(Autor)
·
Tony Schwartz
(Autor)
·
Harvard Business Review Press
· Tapa Dura
Dealing With Difficult People (Hbr Emotional Intelligence Series) - Review, Harvard Business ; Schwartz, Tony ; Gerzon, Mark
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Reseña del libro "Dealing With Difficult People (Hbr Emotional Intelligence Series)"
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're dif
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